Our People

Jeffery A. Oxman


Mr. Oxman is a sophisticated business problem-solver whose cross-functional expertise in business performance measurement, work re-design, and compensation allows him to tackle both “process” and “people” issues to achieve significant bottom-line results.  He has worked for CFO’s and Chief Operating Officers in senior corporate roles, in addition to consulting on financial, operational, and human resource issues.

Professional Background

Mr. Oxman has been a principal at MPactConsulting, and a Senior Consultant at Sibson & Company and E.D.S. Management Consulting.  Prior to his two-decade-long experience in management consulting, he had a distinguished corporate career with American Express, where he held positions of increasing financial and operational responsibility at both the Card and international bank divisions.

Professional Affiliations/Published Works

Mr. Oxman has been twice published in M.I.T. Sloan Management Review, and in other prominent magazines.  A frequent lecturer at professional conferences, he has completed project work of extended duration in ten countries and two foreign languages.

Notable Achievements

Developed detailed analytical models linking absenteeism and turnover to quality and productivity performance across 50 nationwide locations of a Kodakmanufacturing operation, and redressed performance issues through development and implementation of a comprehensive new total compensation program for 7,000 hourly workers, containing specific targeted features calibrated to mitigate turnover.

Developed and implemented a quality and productivity measurement program for American Express Bank branches worldwide, and deployed measurement outputs to prioritize and realize specific client-service improvements.

Conducted all underlying financial analyses, and supported negotiations, for SunTrust Banks, Inc.in its billion-dollar Business Process Outsourcing contract with service provider Symcorfor check processing, lockbox, and statement services.  Custom-built a reporting tool to help the bank manage its complex, 10-year contract.

Designed a balanced scorecard reporting system for Prudential, London back office operations, enabling significant cost improvements through tracking of more appropriate measures and calibration of more sensible targets.  Developed custom tools to help implement new system.

Developed and implemented a change management initiative for the 10,000 employees of Telecom Eireann, then the largest company in Ireland, as they migrated from a state-owned monopoly to a public company operating in a competitive telecommunications marketplace.


Mr. Oxmanholds an M.S. degree in management and finance from Massachusetts Institute of Technology’s Sloan School of Management, and a bachelor’s degree, cum laude, in mathematics from Amherst College.